Return & Refund Policy

Effective Date: 10/02/26

At The Duff Club, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 14 days of the delivery date.

  • Items must be unused, unworn, unwashed, and in the same condition that you received them.

  • Items must be in their original packaging, with all tags, labels, and accessories included.

  • Proof of purchase (order number or receipt) is required.

Certain items may be non-returnable, including but not limited to:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Perishable goods or hygiene-sensitive items (if applicable)

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at the.duff.club.uae@gmail.com within the return window.

  2. Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Once approved, we will provide return instructions and, if applicable, a return shipping address or label.

Returns sent without prior authorization may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defective, damaged, or incorrect item.

  • Shipping fees are non-refundable.

  • We recommend using a trackable shipping method, as The Duff Club is not responsible for lost or damaged return shipments.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment.

  • Refunds typically take 5–10 business days to appear, depending on your payment provider.

  • If only part of your order is returned, only the eligible item(s) will be refunded.

5. Exchanges

We currently do offer direct exchanges.

If exchanges are offered:

  • The fastest way to ensure you receive the item you want is to return the original item and place a new order.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement again.

  2. Contact your bank or credit card company, as processing times can vary.

  3. If you’ve done all of the above and still haven’t received your refund, contact us at [the.duff.club.uae@gmail.com].

8. Changes to This Policy

The Duff Club reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

The Duff Club
Email: the.duff.club.uae@gmail.com

Website: https://theduffclub.myshopify.com